Improving Direct Reservations Through A Better Website Experience Hotel Shaligram is a hospitality business that needed to improve its online presence and create a better way for customers to discover their services and make direct reservations. The existing website provided basic information about the hotel, but it needed improvements in presentation, user experience, and booking functionality to better support customer needs. Dexnine worked with Hotel Shaligram to optimise the existing website and implement a direct booking system that allowed customers to make reservations more easily while giving the hotel better control over bookings and room availability.